Receiving Referrals -
- Referrals will only be accepted if they are completed on our Referral Request e-template.
- We aim to acknowledge receipt of a referral within 2-3 business days.
- We reserve the right to decline a referral (this may be due to clinician skills, staff availability, or client location for example) and we will let you know why.
Booking in appointments -
- We understand clients (or your advocate) might like the convenience of making their own appointment - using our handy booking tool. This generates email & sms notification to us both - including day, time, location etc. You don't need to create an account to do so. It will also send a handy reminder 24hrs prior. Nice one!
- If you would like to speak to a human to get more information or make a booking, please contact us. Because sometimes the auto-bots don't have all the answers ;)
Continence Assessments - We provide a "one-off" episode of care. In a nutshell, this means -
- we accept the referral
- we make a booking
- we provide a Service Agreement indicating our estimated charges. Usually this episode of care is quoted as 7hrs = 6hrs clinical work plus 1hr travel (as required / region dependent). complex work may require an additional appointment and extra 3hrs+ approx.
- we attend the home visit / telehealth / phone appointment
- we provide any related clinical follow up - sample ordering, advice, recommendations, product information, research & any other 'behind the scenes' work
- we provide a report outlining your continence issues (if this is required by the NDIA), how this relates to your daily life, any products you might to help manage your incontinence & estimate of costs for 12months
- we suggest a continence assessment is attended every 1 to 2 years, or sooner if your clinical needs change
- this concludes our intervention
- then we start the process again with another referral as required
- we don't have a call-back system, and we don't believe clients should be 'hounded' for repeat business (so we won't contact you 1 year later for example) and we don't have any ongoing 'claim' over any continence assessment clients (peoples wishes are respected to choose their own providers).
Catheter Care -
- We can provide a "one-off" episode of care - Catheter Assessment (indwelling or intermittent), product review, education as required and report. Usually 6hrs clinical work.
- We can provide "ongoing" services for Catheter changes - home visits (location dependent) for regular, scheduled male, female or SPC catheter changes, education & report as required. Individual fee schedule applies determined by visit frequency, duration & travel associated. Service Agreement provided.